Our Refund Policy

Last updated: July 2026

At Cine GB, we believe fair refund rules build long term trust. We do not try to trap customers with fine print or drag out refund requests for weeks. This Refund Policy applies to all IPTV subscriptions, reseller credit packs, and premium trials purchased through Cine GB by customers in the UK, Ireland, Netherlands, Luxembourg, Belgium, and beyond.

Before ordering, we always encourage you to test the service with our free IPTV trial so you know it works properly on your device before committing.

Reseller credit refunds

If you are a Cine GB IPTV reseller, unused credits in your account are eligible for a full refund under the following conditions:

  • The credits have not been spent on any customer subscription line
  • The refund request is made within 48 hours of the credit pack purchase
  • Your account is in good standing with no policy violations
  • You contact us on WhatsApp with your reseller username and payment reference

Refunds are processed back to the original payment method within 5 to 10 working days. Bank transfers usually clear within 3 working days. PayPal refunds are typically instant.

If you have used any part of your credit balance to activate a customer line, only the remaining unused credits are eligible for refund. Used credits are non refundable because they represent an active service already delivered to your customer.

Why credits and subscriptions are treated differently

This is the important part. Our refund policy treats reseller credits and end user subscriptions differently, and for good reason.

Reseller credits are stock. You buy them in advance to sell to your own customers. If you change your mind before you have used any, we happily refund you.

IPTV subscriptions are an activated digital service. The moment we activate your subscription, our servers are dedicated to delivering your stream, our team is available to support you, and our infrastructure costs begin. For this reason, IPTV subscriptions are non refundable once activation has been confirmed. This is standard practice across the OTT and IPTV industry, and it is the reason we offer both a free standard trial and a £5 premium 24 hour trial. We want you to test properly before you subscribe.

Free trials and premium trials

Free standard trials have no cost, so there is nothing to refund. The £5 premium 24 hour trial is also non refundable once activated. However, if you upgrade to a full subscription within seven days of your premium trial, the £5 is credited towards your first paid plan. This offer is applied automatically when you order on WhatsApp.

When refunds are not available

To keep things fair to all customers, refunds are not available in the following cases:

  • The credits have been used to activate any customer line
  • The subscription has already been activated on our servers
  • The refund request is made more than 48 hours after the credit pack purchase
  • The refund is requested because your internet connection is too slow (we recommend running a speed test before ordering)
  • The refund is requested because your chosen device is not compatible (device support is listed on our apps page)
  • The account has been suspended for terms violations

If you experience a genuine service problem, we will always try to fix it first before any refund conversation. Most technical issues are solved in minutes through our IPTV support centre.

Chargebacks

If you initiate a chargeback with your bank or PayPal without first contacting us to resolve the issue, we reserve the right to permanently ban the account and blacklist the payment method. We prefer to sort problems on WhatsApp directly. It is faster, friendlier, and it protects your ability to reorder in future.

How to request a refund

To request a refund on eligible unused reseller credits, contact us on WhatsApp at +44 7520 663166 with:

  • Your Cine GB reseller username
  • The payment date and reference
  • A short note explaining why you want the refund

We aim to respond within a few hours during UK time. Refund approvals are processed the same working day whenever possible.